Ph 0414 068 242 or Int'l (+61) 414 068 242

FAQ

1. What are the FREE DELIVERY terms?

a)    Your room MUST be booked directly with the hotel (i.e you are collecitng keys at hotel reception and NOT from an agent)

b)    Delivery is to the following areas: 

  • Surfers Paradise
  • Broadbeach 
  • Broadbeach Waters
  • Chevron Island
  • Isle Of Capri
  • Main Beach 
  • Mermaid Beach
  • Mermaid Waters
  • Paradise Waters
  • Miami
  • Nobby's Beach
  • Burleigh Waters
  • Burleigh Heads 


c)
    We assure delivery by 2pm to reception, and you must return equipment to reception by 10am on the last day of hire. 

NO specific times for delivery, or delivery outside of these hours allowed.

e)    Minimum order of $30 

2. What if my accommodation is through an agent / Airbnb / private house? 

We also offer $25 DELIVERY to agent holiday rentals/ Airbnb / private residences with the above terms except for the delivery time which is made between 10am-12pm or 12pm-2pm (you can choose which time slot).

3. Where do you deliver? 
We deliver to all hotels, apartments and private houses in the central Gold Coast area. We are happy to tailor your delivery and arrange a suitable time with you or the concierge, or even Grandma. 

4. What are the delivery rates if I'm not in the above mentioned areas?
Rates are dependant on the location. Contact us for a quote.
  
5. What time can equipment be delivered to me if I want to set an appointment?
We can usually deliver between 9.30am and 3pm weekdays. Fees apply. 
Weekend deliveries are subject to availability. Contact us for more info.

6. Can customers collect if they don't need gear delivered?
YES. Customers can pick up from us in Miami.
We have a residential based office which will be forwarded when you make a booking.
Customer collection/return is possible 24 hours as we have an after-hours drop box for your convenience. 
 
7. What time do I need to have gear ready for return?
Equipment must be returned by 10am unless by prior agreement or you are returning gear to our office. 
This is to give us time to ensure the items are cleaned and ready for the next beach baby.
  
8. What is the minimum order amount?
There is a $30 minimum on orders to receive free delivery.
There is no minimum order for customer collection.
The minimum when booking online is $30 so you will need to call us if your order is less than $30. 
 
9. How can I pay?
For your convenience we accept Visa & Mastercard.
 
 
10. How far in advance should I make a reservation?
It's best to make your reservation as early as possible, even a year in advance is not unusual!
For last minute orders phone us directly to speed up the process. 
 
11. How is your equipment cleaned?
We maintain clean, hygienic equipment for your baby. All linen is hygienically laundered in hot water and all the equipment is checked and cleaned after each use. 
 
12. What is your cancellation policy?
We know circumstances change so cancellations outside of 24 hours will not be charged. We reserve the right to charge 20% of all charges if less than 24 hours notice is given prior to delivery date. 
 
13. Can you install car seats if I hire one?
Yes, we're trained and accredited restraint professionals (ACRI). 
 
14. What is your Refund Policy?
We are comitted to our products and services.
We will refund you 100% if you give us more than 24 hours notice of a cancellation.
For notice periods less than 24 hours we refund 80% of your order.
 
As part of our stringent quality assurance process, all equipment is checked, counted and cleaned prior to dispatch. On delivery or collection you must notify us of any faults or missing items within 2 hours of receiving the equipment for hire. 
 
If you're not satisfied with either our products or service, please email us at info@babybythebeachhire.com.au or call our office.
We want all our beach babies to be happy!  
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