Ph (07) 5679 1612 or 0414 068 242

FAQ

1. What are the FREE DELIVERY terms?
We offer FREE delivery + pick up to:
 
  • Surfers Paradise
  • Broadbeach 
  • Broadbeach Waters
  • Chevron Island
  • Isle Of Capri
  • Main Beach 
  • Mermaid Beach
  • Mermaid Waters
  • Paradise Waters
 
HOTEL DELIVERIES    - We assure delivery by 2pm to your hotels reception
                                       - Equipment must be returned to reception by 10am at the end of the hire
                                       - To set an appointment time or request a late pick up will incur a fee
 
PRIVATE HOUSES & AGENT HOLIDAY RENTALS
                                      - If we are able to deliver to your accommodation via the agent (or if you have already arrived) between 10am - 2pm, then delivery is FREE
                                      - Equipment must be ready for collection by 10am at the end of the hire
                                      - Fees apply to set an appointment time and for deliveries outside of the above mentioned hours.
 
 
2. Where do you deliver?
We deliver to all hotels, apartments and private houses in the Gold Coast area. We are happy to tailor your delivery and arrange a suitable time with you or the concierge, or even Grandma. 

3. What are the delivery rates if Im not in the above mentioned areas?
Delivery Rates (includes pick up):
$40 -  Benowa, Bundall, Burleigh Heads, Burleigh Waters, Carrara, Clear Island Waters, Miami, Nobbys Beach, Robina, Southport, Varsity Lakes, West Burleigh
For other areas please call for a quote.
  
4. What time can equipment be delivered to me if I want to set an appointment?
We can deliver between 9.30am and 4pm weekdays.
We also deliver between 9am and 12pm weekends. 
After hours and express services may incur extra charges - please ask for a quote. 

5. Can customers collect if they don't need gear delivered?
YES. Customers can pick up from us in Miami.
We have a residential based office which will be forwarded when you make a booking.
Customer collection/return is possible 24 hours as we have an after-hours drop box for your convenience. 
 
6. What time do I need to have gear ready for return?
Equipment must be returned by 10am unless by prior agreement.
This is to give us time to ensure the items are cleaned and ready for the next beach baby.
  
7. What is the minimum order amount?
There is a $30 minimum on orders to receive free delivery.
There us no minimum order for customer collection.
The minimum when booking online is $30 so you will need to call us if your order is less than $30. 
 
8. How can I pay?
For your convenience we accept Visa & Mastercard.
 
9. What if I need something that is not on your list?
Please contact us and we'll do our best to accommodate special requests. We'd love to hear about what you want to be able to hire.
 
10. How far in advance should I make a reservation?
It's best to make your reservation as early as possible, even a year in advance is not unusual!
For last minute orders phone us directly to speed up the process. 
 
11. How is your equipment cleaned?
We maintain clean, hygienic equipment for your baby. All linen is hygienically laundered in hot water and all the equipment is checked and cleaned after each use. 
 
12. What is your cancellation policy?
We know circumstances change so cancellations outside of 24 hours will not be charged. We reserve the right to charge 20% of all charges if less than 24 hours notice is given prior to delivery date. 
 
13. Can you install car seats if I hire one?
Yes, we're trained and accredited restraint professionals (ACRI). 
 
14. What is your Refund Policy?
We are comitted to our products and services.
We will refund you 100% if you give us more than 24 hours notice of a cancellation.
For notice periods less than 24 hours we refund 80% of your order.
 
As part of our stringent quality assurance process, all equipment is checked, counted and cleaned prior to dispatch. On delivery or collection you must notify us of any faults or missing items within 2 hours of receiving the equipment for hire. 
 
If you're not satisfied with either our products or service, please email us at info@babybythebeachhire.com.au or call our office.
We want all our beach babies to be happy!  
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